Retail Sales Executive (Showroom and Website Merchandising)

An exciting opportunity has become available to join the retail sales team here at Superior Wellness Limited.

We are looking for an experienced Retail Sales Executive to support our Chesterfield showroom and websites. You will be joining our growing retail team and work closely with our UK sales team, web trading and digital marketers. This role would suit someone with at least 2 years’ sales experience in a retail environment ideally with web sales experience. As an all-rounder, you will be comfortable with adding, updating and trading our products on our trading websites – full training will be given.

If you are driven, dynamic, confident and have great communication skills, we would love to hear from you. You will be a self-motivated individual, team player and able to multi-task in a busy environment.

Role and responsibilities

Your role will need to change and adapt with the needs of the business. Your responsibilities will include:

  • Responding to telephone, email, live chat, social media and all digital communication.
  • Converting enquiries to profitable sales.
  • To open and close the Chesterfield showroom as and when required.
  • Meeting and greeting customers face to face.
  • Processing orders on our internal systems.
  • Using our shared services to deal with after sales and enquires.
  • A ‘can do’ attitude and the ability to get stuck into any task presented throughout your working day.
  • You will love meeting, selling to and working with customers exceeding their expectations.
  • Working with social media & other marketplaces to attract customers local to our showroom.

Key skills and experience

  • Strong interpersonal skills to build effective working relationships.
  • Strong background within a retail environment.
  • Proven sales targets achieved.
  • Knowledge on KPI’s and weekly reporting.
  • Passion and enthusiasm for The Wellness Company brand with the ability to become an advocate, inspiring others within the team to deliver the same.
  • Exposure to a fast-paced multi-tasking environment.
  • Strong communication skills.
  • Be a strong team player, have self-motivation and able to work on your own initiative.
  • Have experience of using a CRM/order management database.

Key skills and experience cont.

  • Excellent Microsoft skills
  • Able to work under pressure and to tight deadlines.
  • The ability to hold conversation will people of all ages and backgrounds and can easily build rapport with customers.
  • Strong organisational skills, a natural multi-tasker with the ability to manage conflicting priorities.
  • Transferable skills from previous employment (retail, hospitality, contact centre)

The ideal candidate will:

  • Ability to serve customers enthusiastically and thereby demonstrating excellent sales techniques and customer relations.
  • Demonstrate the highest levels of customer service.
  • Ability to deal with customer queries and complaints.
  • A true focus to deliver results and exceed sales target.
  • Be an excellent local marketeer.
  • A consistent compliance with the company Health and Safety policy

Working hours

Full time – Monday to Saturday 37.5 hours per week. (Time off in week when working a Saturday on rotation)

About Superior Wellness Limited 

We lead the market as the world’s fastest growing hot tub manufacturer and create premium, high-quality products focused on improving your health and well-being.

An innovative manufacturer and distributor, importing from several countries to offer a global choice of hot tubs, swim spas and other related products to our trade and retail customers.

We help our partner network and team members grow. Everything we do is beyond expectations. Our vision is to be the world market leader in hot tubs and swim spas, offering a global choice of high-quality products and commended for our focus on wellness and best in class customer experience.

Core Values – Candidates must match our company team values:

  • Discipline – We get things done efficiently and effectively.
  • Responsibility – We own the problems and solve them.
  • Consistency – We are better today than yesterday.
  • Trust – Delivering exceptional service beyond expectations.
  • Integrity – We do what we say we will.
  • Team – We work together, respect each other, be honest and protect the team.
  • Attitude – A can-do attitude, always encourage positive behaviours.

Team Benefits

  • Salary of £24,000 – £26,000 per annum, depending on experience
  • Generous commission terms
  • 31 days annual leave (including Bank Holidays)
  • Annual reward scheme
  • Annual leave purchase scheme
  • Annual percentage pay increase award scheme* (*eligible after successful completion of probation period)
  • 13% company-wide bonus scheme* (* eligible after 6 months continuous service)
  • Reward, recognition, and wellness programme
  • Discounted healthy meals.
  • Healthy breakfast options provided including fresh fruit.
  • Fantastic career opportunities
  • Onsite parking
  • Sky Lounge breakout games room with Zen Garden
  • Team wellness working areas.
  • Onsite fully equipped gymnasium and fitness classes

Education

· Strong academic results

Superior Wellness Ltd prides itself in being an equal opportunities employer.

In line with the GDPR regulations 25 May 2018, we will keep your personal details for the purpose and limitation of our recruitment process only and will be destroyed in the event you are unsuccessful for this role. We will not share any of your personal information with any third-party companies.

Superior Wellness has determined that the requirements, skills, and abilities included in this job description are the minimal standards required to successfully perform this job.  

The duties, responsibilities, and requirements in this job description should never be considered to be all inclusive. Additional duties may be assigned by managers at any time, as the company’s needs require.

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