Technical Support Advisor

9 April 2021

An exciting opportunity has become available to join the Superior Wellness team based at our Head Office in Chesterfield.

Job Summary:

As the business continues to grow and evolve, we are now looking for a Team of Technical Support Advisor to join the business. This role offers a great opportunity for someone who wants to make a difference.

We have an open and relaxed working environment, so aside from learning new skills and the chance at meaningful career progression, you’ll have the opportunity to showcase your abilities and have a real impact on how the company improves and develops.

Essential Skills:

  • Provide technical online telephone support to both electrical engineers in the field, and domestic end users (the public), regarding the repair and support of our product range.
  • Communicate, implement, and maintain company policy and procedures, as well as developing & implementing proposed service improvements, procedures etc.
  • Maintain standards, including quality, health and safety, hygiene and housekeeping.
  • Talking staff through a series of actions, either face to face or over the telephone to resolve issues
  • Diagnosing and solving hardware or software faults
  • Taking ownership of assigned tasks and seeing things through to completion (managing escalations as necessary)
  • Prioritising and managing multiple tickets
  • Responding within agreed time limits to call-outs
  • Support and administer telephony and related devices
  • Reporting (Daily Reports etc.)
  • Following diagrams and written instructions to repair a fault or set up a system

Desirable Experience:

  • Electrical engineering experience an advantage.
  • Experience of fault diagnostics, electronic repair to PCB level & maintenance would be advantageous, but not essential.
  • Experience of electronics manufacturing would be advantageous, but not essential.
  • Experienced helpdesk customer service background
  • Confident dealing with Customers seeking technical advice (Training will be provided)
  • Experience of electronics manufacturing would be advantageous, but not essential.
  • Must be IT literate and possess strong verbal communication skills.
  • Strong ability to relate to and collaborate with others

About Superior Wellness:

We lead the market as the UK’s largest hot tub distributor and create premium, high quality products focused on improving your health and well-being.

An innovative manufacturer and distributor, importing from several countries to offer a global choice of hot tubs, swim spas and other related products to our trade and retail customers. Currently on track to achieve our projected targets this financial year of £50 million.

We help our partner network and team members grow. Everything we do is beyond expectations. Our vision is to be the world market leader in hot tubs and swim spas, offering a global choice of high-quality products and commended for our focus on wellness and best in class customer experience.

Core Values – Candidates must match our company team values:

  • Discipline – We get things done efficiently and effectively
  • Responsibility – We own the problems and solve them
  • Consistency – We are better today than yesterday
  • Trust – Delivering exceptional service beyond expectations
  • Integrity – We do what we say we will
  • Team – We work together, respect each other, be honest and protect the team

Team Benefits:

  • Salary on application – DOE
  • VIP Team Events/ Reward and Recognition Incentives
  • Discounted Healthy Meals
  • 29 Days Holiday (including Bank Holidays) plus Holiday Reward Scheme
  • Company wide bonus scheme* (* after 6 months continuous service)
  • Reward Recognition and Wellness programme
  • Fantastic career training and progression
  • Team Sky Lounge with Zen Garden
  • Fully equipped on site Gymnasium

To apply please contact Carol Claydon, Head of Human Resources on carol@superiorwellness.co.uk

Superior Wellness LTD prides itself in being an equal opportunities employer.

In line with the GDPR regulations 25th May 2018, we will keep your personal details for the purpose and limitation of our Recruitment Process only and will be destroyed in the event you are unsuccessful for this role. We will not share any of your personal information with any third party companies.